8 ReturnLogic Testimonials

“I want to promote sales that stick. We use ReturnLogic to determine what we’re going to do. Our real ROAS is only determined when we take a deep look at our returns data and use that to inform our marketing strategy.”

"What’s convenient for us might not be convenient for the customer, so it’s useful to pivot and focus on what each person needs. People are getting used to tailored experiences and instant experiences, but they want total authenticity, as well.”

"ReturnLogic has been a lifesaver and an absolute breeze. Our main goals with ReturnLogic were to reduce processing time, decrease the number of emails regarding returns, improve customer experience, and encourage customers to choose store credit over a refund."

"It’s become so easy for me to process it in ReturnLogic. It's simple, it's intuitive. This is so much better than our old way."

“For returns management automation, ReturnLogic is the obvious example, but there are very powerful marketing tools out there as well. For email marketing automation, I’d recommend Klayvio. It’s important to also master channels like Facebook Ad Manager and Google Ads, as these tools are necessary for acquiring new customers. Ultimately it’s important to start by focusing on improving the shopper’s journey. It’s the customer-centric mindset and brand experience that will help you retain loyal customers."

"Instead of 40 hours a week, our employee now goes into the super user-friendly software, clicks a couple of buttons and returns & exchanges are complete in under an hour a day. The time savings for us while using ReturnLogic is very significant to our company, to be able to use those resources elsewhere."

“What used to take 10 minutes now takes less than a minute. It's really easy to work with our warehouse team within ReturnLogic. Especially if we are working from different locations. I can quickly see what they have done and that's very helpful."

“The customer now has a chance to add another item in their cart while making an exchange. It’s a brilliant idea. Thank you for considering that, and for helping us grow our sales.”