ReturnLogic

"What’s convenient for us might not be convenient for the customer, so it’s useful to pivot and focus on what each person needs. People are getting used to tailored experiences and instant experiences, but they want total authenticity, as well.”

“For returns management automation, ReturnLogic is the obvious example, but there are very powerful marketing tools out there as well. For email marketing automation, I’d recommend Klayvio. It’s important to also master channels like Facebook Ad Manager and Google Ads, as these tools are necessary for acquiring new customers. Ultimately it’s important to start by focusing on improving the shopper’s journey. It’s the customer-centric mindset and brand experience that will help you retain loyal customers."

"Instead of 40 hours a week, our employee now goes into the super user-friendly software, clicks a couple of buttons and returns & exchanges are complete in under an hour a day. The time savings for us while using ReturnLogic is very significant to our company, to be able to use those resources elsewhere."