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ResponseTek

Read 10 ResponseTek reviews and testimonials from customers, explore 4 case studies and customer success stories, and watch 3 customer videos to see why companies chose ResponseTek as their Customer Experience Systems

ResponseTek is the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail – including 14 of the world’s top telcos, and Bloomberg’s top ranked bank – trust ResponseTek to drive millions of customer interactions every week. The ResponseTek Listening Platform™ eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction. Founded in 1999, ResponseTek is headquartered in Vancouver, Canada and operates in over 30 countries throughout North America, Europe and Asia.

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  • 10 Testimonials View
  • 4 Case Studies View
  • 3 Customer Videos View

10Testimonials

  • “ResponseTek’s report is definitely a must-have. It gives me so much information about attitudes of my employees, an asset because I don’t have time to listen to all their calls. …

  • “We now have a way to quantify the revenue impact of customer satisfaction and influence it positively through our actions.”

  • "With ResponseTek, we are able to close any gaps between customer expectation and experience. By listening to feedback and allowing it to drive business decisions, we are able to enhance …

9 more testimonials currently locked

4 Case Studies

  • Improving Consistency between Offshore and Onshore Call Centres Leads to FCR Increase …

  • Creating Brand Advocates Helps Major Telecom Top the Retail Market

  • How Pushing Customer Feedback to the Frontline Improved Home Loan Conversions for …

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3 Customer Videos

  • Anz Bank - Customer Success Story (Penny Stephens - Senior Manager, Customer Experience)
  • Vodafone- Customer Success Story (Paul Allen  - Head of NPS & Insights)
  • Rogers - Customer Success Story (Clarissa Valiquette  - Senior Manager, Customer Experience Insight)
2 more videos currently locked

Additional ResponseTek Information & Resources

Read ResponseTek Reviews, Testimonials & Customer References from 10 real ResponseTek customers.

Browse ResponseTek Case Studies, Customer Success Stories, & Customer References from 4 businesses that use ResponseTek.

Watch ResponseTek Customer Videos to learn why 3 businesses chose ResponseTek.