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ResponseTek is the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail – including 14 of the world’s top telcos, and Bloomberg’s top ranked bank – trust ResponseTek to drive millions of customer interactions every week. The ResponseTek Listening Platform™ eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction. Founded in 1999, ResponseTek is headquartered in Vancouver, Canada and operates in over 30 countries throughout North America, Europe and Asia.
“There is end-to-end engagement and partnership with the ResponseTek team, from the design and implementation of the programme, to monitoring results and making recommendations for ongoing improvements.”
“It isn’t just volume of insight that counted — it’s the timeliness as well. We receive responses in as fast as four minutes.”
"We achieved the financial and commercial outcome that we were looking for and the uplift was nudging 10% - that is significant in banking terms."
Read ResponseTek Reviews, Testimonials & Customer References from 10 real ResponseTek customers.
Browse ResponseTek Case Studies, Customer Success Stories, & Customer References from 4 businesses that use ResponseTek.
Watch ResponseTek Customer Videos to learn why 3 businesses chose ResponseTek.
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