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ResponseTek is the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail – including 14 of the world’s top telcos, and Bloomberg’s top ranked bank – trust ResponseTek to drive millions of customer interactions every week. The ResponseTek Listening Platform™ eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction. Founded in 1999, ResponseTek is headquartered in Vancouver, Canada and operates in over 30 countries throughout North America, Europe and Asia.
"We've built a more holistic voice of the customer, we have really seen that we are able to figure out root causes much more quickly and bring them to the …
"With the ResponseTek Listening Platform, we are now able to identify our detractors, and implement operational changes to close the loop with these customers. Having real-time access to our customer …
“It isn’t just volume of insight that counted — it’s the timeliness as well. We receive responses in as fast as four minutes.”
Read ResponseTek Reviews, Testimonials & Customer References from 10 real ResponseTek customers.
Browse ResponseTek Case Studies, Customer Success Stories, & Customer References from 4 businesses that use ResponseTek.
Watch ResponseTek Customer Videos to learn why 3 businesses chose ResponseTek.
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