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ResponseTek is the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail – including 14 of the world’s top telcos, and Bloomberg’s top ranked bank – trust ResponseTek to drive millions of customer interactions every week. The ResponseTek Listening Platform™ eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction. Founded in 1999, ResponseTek is headquartered in Vancouver, Canada and operates in over 30 countries throughout North America, Europe and Asia.
“It isn’t just volume of insight that counted — it’s the timeliness as well. We receive responses in as fast as four minutes.”
“We now have a way to quantify the revenue impact of customer satisfaction and influence it positively through our actions.”
“ResponseTek’s report is definitely a must-have. It gives me so much information about attitudes of my employees, an asset because I don’t have time to listen to all their calls. …
Read ResponseTek Reviews, Testimonials & Customer References from 10 real ResponseTek customers.
Browse ResponseTek Case Studies, Customer Success Stories, & Customer References from 4 businesses that use ResponseTek.
Watch ResponseTek Customer Videos to learn why 3 businesses chose ResponseTek.
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