"Replicant brought the expertise in conversational design, AI, and automation, while they relied on us to bring the industry expertise. It was the combination of our expertise and Replicant’s expertise that led us to so much success so quickly.”
“Call volumes were crazy before Replicant. That caused long hold times and high abandonment rates. We needed a way to automate straightforward requests so live agents could help the patients that really needed help with the harder things."
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