Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center. Their production stack includes Haskell, TypeScript, JavaScript, and Python. They have offices in San Francisco, Toronto, and Waterloo, a diverse team and a big challenge ahead.
"In choosing Replicant, we were looking for an automated solution that not only completes tasks end-to-end, but performs them so seamlessly that our customers leave feeling as delighted as if …
"To see the deployment through and be a part of this game-changing solution from inception to launch to maintenance with such swiftness has had a huge impact on our mindset …
"With Replicant answering so many calls, supervisors actually get to supervise and coach agents, instead of helping out with the call queue themselves. It’s ‘command’ more than ‘reprimand’. It’s a …
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