“We recognised that some of our team were first-time managers and needed a very specific approach to training. Now the senior management team can focus on the core business knowing that our people managers are now better prepared and have more confidence to diffuse situations before they escalate. The time …

“I found the psychometric testing process very enlightening, including holding up the mirror with my own results! It was very illuminating to understand the dynamics of how personalities work together, and the kind of individuals we should be looking for when filling out vacancies, to both fulfil the role, and …