"Where Reality HR have shone is that they really understand the business. Whenever I have a conversation with them, they always talk to me in terms of the Peter Cooper ethos, family values and excellence programme. It’s like talking to one of our team."

“We recognised that some of our team were first-time managers and needed a very specific approach to training. Now the senior management team can focus on the core business knowing that our people managers are now better prepared and have more confidence to diffuse situations before they escalate. The time …