“Engagement across the U.S. gradually declined throughout 2021, but our story is more positive than this trend. Our results showed an increase from 2019 and 2020. The largest improvements came from the four least favorable items in our 2020 engagement survey, including ‘our team developed action plans to address issues …

"If two or three years ago someone would’ve said, ‘Why don’t you ask the peer group why a person is leaving?’ I would’ve said, ‘Are you out of your mind?! Why would I do that?’ And now, it’s like, why wouldn’t you do that."