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"We use QualityDesk to monitor quality assurance and coaching activities. It is a monitoring tool that helps us stay up to date on everyday routines and facilitates the work of our managers."
“An individual customer service advisor can get a good idea of their personal development, but we have several different services and want to be able to separate the development of each service from the numbers for the whole house."
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
MaestroQA is software for customer service quality management. Whether it's CSAT, NPS, or brand loyalty, they'll help you drive the experiences that impact these metrics. Their customer service quality assurance …
evaluagent after years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, they know how hard it is to consistently deliver great customer service …
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