"Our training process for new service desk agents is now 50% faster, with the help of QualityDesk-software. it also allows us follow the quality globally."
"We also believe in transparent leadership where the staff has full insight into their development to feel that they have full control over their progress. This also posed the challenge that we needed something that we could both adjust ourselves and something that is visually accessible to the employees."
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
MaestroQA is software for customer service quality management. Whether it's CSAT, NPS, or brand loyalty, they'll help you drive the experiences that impact these metrics. Their customer service quality assurance …
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