"We had a huge number of different forms. Everything was done in separate applications, and users were in different groups, so consolidating the information was very difficult and entirely manual. We had an urgent need to establish a unified system."
"Previously, there wasn’t a single place where we could monitor the development of service advisors and the team. There was a need for a unified system where we could document interaction points both for the advisors themselves and for our trainers and supervisors."
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
MaestroQA is software for customer service quality management. Whether it's CSAT, NPS, or brand loyalty, they'll help you drive the experiences that impact these metrics. Their customer service quality assurance …
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