“I’m more than pleased with the result. It was a highly visible, regulated project, separating two regulated entities. We delivered on time and under budget, which is a great testament to the team and capabilities working on the programme. It was key we had the continuity of the Project One team, bringing the skills, depth of expertise and core capabilities needed to deliver the complex outcomes we wanted. Project One are different – they work with you, understand you, and are easier to work with as they’re on board with what you’re trying to do. We work towards the same outcomes together to deliver the right thing."
“Please pass my thanks onto all of the team for a brilliant achievement. I took great pride in telling the Group Board today that you had separated 27 million correspondence records and 400,000 complaints – they were suitably impressed! Well done to everyone involved.”