“Please pass my thanks onto all of the team for a brilliant achievement. I took great pride in telling the Group Board today that you had separated 27 million correspondence records and 400,000 complaints – they were suitably impressed! Well done to everyone involved.”

“When we were facing specific challenges in the programme Project One helped up to consider the wider context and brought experience from other clients. We were able to take a broader view of options and things to watch out for. It was good to get different perspectives.”