
5CA is an expert in CX (Customer Experience). They assist their clients to optimize their customer support offering, from self-service to outsourced multilingual omnichannel support services. They consider themselves a CX tech company - they use technology to assist customers and their agents to solve problems as quickly as possible. 5CA is a major player in the Consumer Electronics, Video Games, and eCommerce industries. They strive to offer uniform customer treatment, regardless of the contact point chosen by the customer. Whether it is e-mail, telephone, social media or chat.
J. Walter Thompson Amsterdam is a local agency with international ambitions. Intergalactic ambitions even. To reach that goal they’ve transformed the agency quite drastically. For instance, they only have 3 departments: Think, Do and Make.
Sonar Group is a data-driven digital marketing consultancy, committed to help grow their client’s business. Whilst the type of work they do varies from project to project and from client to client, there are two common elements across all of their work. Firstly, their drive to help move their clients’ business in a measurable way. Secondly, using data and analytics to measure and be accountable for their work over time. Every engagement they have has clear objectives and measurable outcomes. Their ongoing analytics and reporting is easy to follow and focuses on insight and direct action.











