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    4.7 / 5.0
    Customer References20 total
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    Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%

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    4.7 / 5.0
    Customer References8 total
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    Vintage IT Services provides small and medium sized businesses with the same computer and network management services utilized by enterprise-level companies. Using an infrastructure of servers, networks, monitoring systems, and applications, they are able to cost-effectively serve their customers with the latest advances in IT support.

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    4.7 / 5.0
    Customer References20 total
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    mindSHIFT Technologies (a Ricoh company) is a leading IT outsourcing and cloud services provider, serving businesses of all sizes. mindSHIFT, they’re about keeping you up and running, resolving problems quickly, providing personal attention and giving you answers to questions that make you more productive. While their size gives you comfort that they’ll be here for the long haul, they also know that you demand and deserve great service and responsive support.

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