“When they book with us, guests receive a confirmation link from our booking platform. From there, they can choose a cause to support – like Freedom Center, which is working to break the cycle of poverty in India, or Beyond Blue, an Australian not-for-profit supporting those living with depression and …

“Obviously, no one booked so I had to keep busy. I looked at trying out new approaches on how to improve our business to be prepared once the lockdown lifted – without going bankrupt. It was also important to see how I could make an accommodation experience more affordable for …