Premium Plus Testimonials

“We needed a partner that would help us deal with contingencies like infrastructural problems or exceptional weather conditions. Because whenever a crisis like that unfolded, our Customer Care team would suddenly be under immense pressure. Processing the sheer volume of cases then became a heavy burden, and we’d struggle to answer within a reasonable space of time.”

“The platform also needed to be robust enough to easily cope with all the customer visits and interactions with the helpdesk agents.”