Premium Plus Testimonials

“We needed a partner that would help us deal with contingencies like infrastructural problems or exceptional weather conditions. Because whenever a crisis like that unfolded, our Customer Care team would suddenly be under immense pressure. Processing the sheer volume of cases then became a heavy burden, and we’d struggle to answer within a reasonable space of time.”

“Zendesk AI isn’t here to replace our people. It’s here to help them shine. We saw immediate gains in productivity and efficiency, and most importantly, our agents feel empowered rather than threatened. Thanks to Premium Plus and Zendesk, we’re ready for the customer service of tomorrow.”