“Requests to add products, practical questions about when they can come and pick up a paid gift. All these questions were sent to our info@ mailbox, and all our employees had access to them. This led to a confusing tangle. Nobody knew which questions had already been dealt with and …

“The primary goal was to quickly and easily solve our customers’ problems, assist our team to do so with automation and intuitive UX design, and simplify their tasks. We needed a platform that brought everything together – email, social media, and form inquiries – all in one place.”