Describe who the software is best for - their role(s) within what kind of companies.
The Preferred Patron™ loyalty platform has been helping businesses, small, medium and large, succeed across many diverse industries, including automotive, retail, restaurant, gaming, hospitality, health care, dentistry, orthodontics, cosmetics & aesthetics, salon & spa, gas station & convenience store, college & university, health & fitness, entertainment, golf resort & country club, vape, and cafe & pub.
We offer our entry level Preferred Patron™ Bronze package, suitable for small businesses who want to operate a single rewards program based on visit or spend based point accruals, and up to five of the most common incentive promotions, such as Birthday, Miss You, Referral and Appreciation plus unlimited e-mail broadcasts and transactional SMS notifications. A member mobile app for iOS and Android plus a mobile-optimized member web portal also included. Lastly, the Bronze edition provides Gift Card processing capability at no additional cost.
MEDIUM BUSINESS & SMALL MULTI-OUTLET BUSINESSES
Medium sized size and small multi-outlet businesses will benefit from the extensive capabilities found in our Preferred Patron™ Silver Edition loyalty package. Benefits include all features of Bronze plus multiple, tiered rewards programs with intelligent automatic advancement between tiers, unlimited incentive campaigns and product based point accruals. In addition to the standard anonymous monetary Gift Cards, Silver edition clients also benefit from named Gift Cards and Spending Accounts. An API is also included for integration purposes.
LARGE BUSINESS, ENTERPRISES & LARGE SCALE MULTI-OUTLET BUSINESSES
Enterprise level businesses will benefit from the unparalleled capabilities found in our Preferred Patron™ Gold Edition loyalty package. Benefits include all features of Bronze and Silver plus family account management, virtual gift cards and advanced marketing capabilities including drip marketing, behavioral and trigger based marketing, fundraiser campaigns and interactive online surveys. In additional to the standard and named monetary Gift Cards, Gold members also benefit from product/service based gift cards, known as Packages. Packages offer a great means to sell and track utilization of bundled products and services as well as service packages and maintenance agreements.
Small footprint tablet devices are available for any edition or they may be operated from your own PC or browser enabled device. All Editions include customer management and segmentation, a WYSIWYG e-mail editor, e-mail templates, unlimited e-mail blasts and mobile marketing capabilities.
How does this software benefit them?
Clients will increase customer engagement levels in profitable ways. Our omni-channel communications, combined with rules based, auto-pilot operation, will reach the highest possible percentage of your customers, both in-store and out-of-store, keeping your brand on their mind and bringing them back 2x to 5x more often.
Simply put, operating the Preferred Patron™ Customer Loyalty Program will help you increase your bottom line through improved, positive customer relationships, higher degrees of repeat business, higher spend patterns from existing customers, increased customer feedback and more word-of-mouth referrals.
How technical do users need to be to use the software?
The Preferred Patron™ Customer Loyalty Program is very simply to use. The tablet optimized interfaces are self-intuitive, require little to no training and are supplemented with a vast online video library. Our more advanced cashier interfaces and back office marketing features do require introductory training. Every new client is provided with up to one hour of complimentary "getting started" live training from one of our qualified support professionals. Additional training is always available, as necessary. We cater our clients through the process to ensure they receive the most out of our system, including initial data uploads (if applicable) and a hand-held walk through of initial campaign, e-mail and SMS setup.
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