Preferred Patron FAQs

    • Who is Preferred Patron best for - their role(s) within what kind of companies.

      The Preferred Patron™ loyalty platform has been helping businesses, small, medium and large, succeed across many diverse industries, including automotive, retail, restaurant, gaming, hospitality, health care, dentistry, orthodontics, cosmetics & aesthetics, salon & spa, gas station & convenience store, college & university, health & fitness, entertainment, golf resort & country club, vape, and cafe & pub.

      SMALL BUSINESS
      We offer our entry level Preferred Patron™ Bronze package, suitable for small businesses who want to operate a single rewards program based on visit or spend based point accruals, and up to five of the most common incentive promotions, such as Birthday, Miss You, Referral and Appreciation plus unlimited e-mail broadcasts and transactional SMS notifications. A member mobile app for iOS and Android plus a mobile-optimized member web portal also included. Lastly, the Bronze edition provides Gift Card processing capability at no additional cost.

      MEDIUM BUSINESS & SMALL MULTI-OUTLET BUSINESSES
      Medium sized size and small multi-outlet businesses will benefit from the extensive capabilities found in our Preferred Patron™ Silver Edition loyalty package. Benefits include all features of Bronze plus multiple, tiered rewards programs with intelligent automatic advancement between tiers, unlimited incentive campaigns and product based point accruals. In addition to the standard anonymous monetary Gift Cards, Silver edition clients also benefit from named Gift Cards and Spending Accounts. An API is also included for integration purposes.

      LARGE BUSINESS, ENTERPRISES & LARGE SCALE MULTI-OUTLET BUSINESSES
      Enterprise level businesses will benefit from the unparalleled capabilities found in our Preferred Patron™ Gold Edition loyalty package. Benefits include all features of Bronze and Silver plus family account management, virtual gift cards and advanced marketing capabilities including drip marketing, behavioral and trigger based marketing, fundraiser campaigns and interactive online surveys. In additional to the standard and named monetary Gift Cards, Gold members also benefit from product/service based gift cards, known as Packages. Packages offer a great means to sell and track utilization of bundled products and services as well as service packages and maintenance agreements.

      ALL EDITIONS
      Small footprint tablet devices are available for any edition or they may be operated from your own PC or browser enabled device. All Editions include customer management and segmentation, a WYSIWYG e-mail editor, e-mail templates, unlimited e-mail blasts and mobile marketing capabilities.

    • How does Preferred Patron benefit them?

      Clients will increase customer engagement levels in profitable ways. Our omni-channel communications, combined with rules based, auto-pilot operation, will reach the highest possible percentage of your customers, both in-store and out-of-store, keeping your brand on their mind and bringing them back 2x to 5x more often.

      Simply put, operating the Preferred Patron™ Customer Loyalty Program will help you increase your bottom line through improved, positive customer relationships, higher degrees of repeat business, higher spend patterns from existing customers, increased customer feedback and more word-of-mouth referrals.

    • How technical do users need to be to use Preferred Patron's software?

      The Preferred Patron™ Customer Loyalty Program is very simply to use. The tablet optimized interfaces are self-intuitive, require little to no training and are supplemented with a vast online video library. Our more advanced cashier interfaces and back office marketing features do require introductory training. Every new client is provided with up to one hour of complimentary "getting started" live training from one of our qualified support professionals. Additional training is always available, as necessary. We cater our clients through the process to ensure they receive the most out of our system, including initial data uploads (if applicable) and a hand-held walk through of initial campaign, e-mail and SMS setup.

    • What makes Preferred Patron a leader in this space?

      Since 2004, Preferred Patron™ has been providing customer loyalty programs to businesses of all sizes, across many diverse industries. Our vast history has afforded the Preferred Patron™ solution time to evolve through client feedback and mature beyond what is possible from the many newer competitors entering this market space of recent years. We have formulated over a decade of hands-on marketing experience into our Preferred Patron™ solution, making this program simply the best, five star rated customer loyalty program available to any business of any size today! Perhaps our greatest distinguishing element comes from the satisfaction level of our past and current clients, which may be viewed on any number of third-party software review sites, such as TrustPilot.com and Capterra.com.

    • Who are Preferred Patron's biggest competitors (3-5 companies)?

      When you think about a loyalty program for your business, what may come to mind are products offered by competitors like Bellycard or FiveStars. That's not because they are the best and not because they offer you the best value for your money! This can be misleading. In fact, these vendors typically have an extraordinarily high churn rate, losing many clients after the initial contract period matures.

      Over recent years, several companies with deep investment backing have ventured into the loyalty marketing market space. This capital allows them to flood the market, and push their products without concern for operating on a profit. Eventually, this investment influx will run dry and the fallout remains to be seen. Until then, these widely distributed, yet mediocre solutions continue diminish the perceived value of a loyalty solution.

    • How/why is Preferred Patron better than those competitors (or most others in their market)? What about Preferred Patron is unique, stronger, easier, etc.?

      The Preferred Patron™ Customer Loyalty solution stands above the rest due to a combination of competitive pricing, simplicity of use, vast flexibility and extensive marketing capabilities. At every level, Preferred Patron™ is a tool to help you and not restrict you! Customer service is always competent and willing to help, allowing you to get the most of our your investment.
      - Looking for a self-service tablet driven program operated by your customers? No problem.
      - Looking for a cashier driven, small footprint, solution that runs on a tablet and credits members' points based on spend? No Problem.
      - Looking for an advanced cashier interface with extensive capabilities to offer points based on spend or even products purchased? No Problem.
      - Looking for a customer-driven tablet to supplement your advanced cashier interface, designated to handle customer enrollments or pre-checkins? No problem.
      - Looking to process gift cards with any of our editions? No Problem
      - Looking to operate on a non-Windows platform, such as a Mac? No Problem.
      - Looking to operate using a card-less system, such as phone numbers? No Problem.
      - Looking to operate using a private labeled, custom branded loyalty card? No Problem.
      - Looking to operate using a member mobile app with QR membership codes? No Problem.
      - Looking for intelligent rules based transition of members between reward program tiers? No Problem.
      - Looking to operate a vast diversity of incentive promotions? No Problem.
      - Looking for advanced marketing capabilities, such as drip marketing, trigger based marketing and behavioral marketing? No Problem.
      - Looking for omni-channel marketing capabilities through e-email and sms text messaging? No Problem.
      - Looking for double opt-in e-email compliance? No Problem.
      - Prefer single opt-in e-mail efficiency? No Problem.
      - Looking for two-way interactive mobile marketing? No Problem.
      - Looking to collect invaluable feedback through custom authored, interactive online surveys? No Problem.
      - Looking to track spending accounts for your members? No Problem.
      - Looking to integrate to other other systems using a RESTful API? No Problem.
      - Looking for complete control over your data, to export and use anywhere you want, whenever you want? No Problem.
      - Looking for a complete solution without paying breaking the bank? No Problem.
      - Looking for a vendor who will listen to your unique ideas and make them happen? No Problem

    • What kind of features can customers expect Preferred Patron to release in the near future? And longer term?

      We have been listening to our customers, since 2004. Our Preferred Patron™ product is a representation of all these ideas, that have been brought forward by our clients, and we will continue to listen and adapt. Our goal is to be the most comprehensive customer loyalty solution available to any business while keeping our solution affordable, and appropriately packaged for specific audiences. As always, our primary focus is to do this while maintaining a high level of intuitiveness and ease of use.

    • Which popular or common software does Preferred Patron integrate with?

      The Preferred Patron™ is an all inclusive program. However, when applicable, clients may optionally choose to leverage seamless integration to external e-mail marketing sources as well as some popular POS, DMS, SMS and PMS systems.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Preferred Patron. If it's not simple, use broad estimates or ranges for typical setups.

      All pricing based on annual agreement term, per business entity and/or physical store location.
      Price Lock Promise - Subscription price will never increase for a long as an active subscription is maintained

      SMALL BUSINESS
      Bronze Edition
      $69/mo

      MEDIUM BUSINESS
      Silver Edition
      $129/mo

      ENTERPRISE/LARGE BUSINESS
      Gold Edition
      $249/mo

    • Does Preferred Patron offer a trial or free download available?

      We offer live demonstrations, which typically take 2 hours to complete. Annual agreements don't take affect until start of 3rd billing cycle. Merchants may cancel at any time prior with no further obligation. No hassles if cancellation is chosen. No mandatory cancellation surveys.

    • Does Preferred Patron offer any kind of training/education for their product?

      All new clients receive complimentary "getting started" training via remove presentation.
      A vast video tutorial library is available to supplement and refresh.
      Customer support for how-to questions is only a phone call or e-mail away.

    • Describe the implementation process and timeline for Preferred Patron software.

      New clients are provided simply, step-by-step software installation instructions (where applicable).
      During the on-boarding phase, our customer support representatives will perform or assist with installations via remote dial-in.
      If custom branded cards are ordered, typical time-line to go live if 3 to 4 weeks.
      If not using custom branded cards, necessary prerequisites to launch (training, installation, on-boarding and campaign setup and shipping of startup kit) can usually be completed in a one to two weeks time.

    • What are the Preferred Patron support options? List all.

      Phone support is offered Monday through Friday, during standard business hours.
      Off hours support is offered 24x7x365 via e-mail.
      Gold Edition customers receive priority phone and e-mail support.
      Support representatives will remote dial-in, when necessary.

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