"Our growth brings the issues that any business faces when it goes through exponential growth. A key problem was that our systems were fragmented and our infrastructure had been built in a fairly haphazard way. We needed to solidify the infrastructure and put the systems in place that could handle business volumes going forward and cope with similar growth increases over the next three to four years."
"PMC's study showed that most tasks were reasonably successful and users liked the sites. Although some user journeys caused specific problems, the study helped us identify both functional and usability issues. Creating a 'Who's Up For It?' event was completed by most users, however our functional design meant that some users struggled with a navigation and usability. Implementing PMC's recommendations enabled us to remove those issues and make the websites even easier to use."