152 Pitney Bowes Testimonials

"Pitney Bowes Complete Cross-Border is driving a significant amount of new revenue without requiring much time or effort at all from my staff. I wish we had done it earlier.”

"The extra intelligence this gives us is invaluable while the solution itself is extremely cost effective. There’s no denying that these tools provide us with excellent value for money."

“Our previous returns process put too much responsibility on the customer, which was at odds with the hassle-free shopping experience we strive to deliver to our customers. Now, with Pitney Bowes SmartLabel technology, customers have visibility into their entire returns process and we’re able to offer them the highest level of service as they deserve. As a result, we have seen a significant decrease in returns related contacts over the last three years.”

"We went from 800 to 5,000 customers and we’re looking at the solution’s scalability to beyond 30,000 mailings per month over the next couple of years."

"Without the Pitney Bowes solution, Billy Reid would not have been able to meet the firestorm of demand for these coats.We would have tried to fulfill international orders, but it would have been an operational nightmare."

"We have always felt that growing our brand globally is a critical part of our overall ecommerce strategy. When we sit down and think about our brand potential, the international marketplace is a huge part of that. And the Pitney Bowes solution is our conduit to that market."

"I was losing productivity when the office came to a standstill to get the statements to the patients. I’m thrilled because my staff now has more time to do their own jobs instead of being mailmen."

"Pitney Bowes is able to give us the opportunity to be professional. What we were doing in-house never looked as good."

"In two years, our volume has grown by 50 percent. But, thanks to Pitney Bowes and SendSuite, I haven’t had to increase the size of my shipping department. In fact, as my revenues are growing, my shipping expense is going down because of rate-shopping."

"Pitney Bowes has made things a lot easier for our customers. They have one charge to their credit cards, and the process is extremely easy and transparent."

"With Pitney Bowes Global Ecommerce solutions, everything is consolidated at checkout, which really helps alleviate our customers’ confusion. There are no surprise fees at the time of delivery, everything is very transparent. That’s what is great about Pitney Bowes."

"Bottom line is it makes perfect sense to have a meter, because you’ll have cost savings no matter what."

"PB First had a huge impact on the efficiency of our operation. We used the software to re-format our invoices, improving the image of the company and, as PB First can link data from a variety of platforms, we didn’t have to change our source application."

"In the past, the first questions people asked were about the process. They wanted to know how they were going to be paid, how the amount would be calculated and who would make the payment. Now customers no longer have these questions if they’ve watched their video, so we can start talking about how to help their recovery, sooner.”

“We didn't know how many defects were being reported; we didn't know what the crews were doing every day. We had a complicated and inconsistent paper system.”