152 Pitney Bowes Testimonials

“Our previous returns process put too much responsibility on the customer, which was at odds with the hassle-free shopping experience we strive to deliver to our customers. Now, with Pitney Bowes SmartLabel technology, customers have visibility into their entire returns process and we’re able to offer them the highest level of service as they deserve. As a result, we have seen a significant decrease in returns related contacts over the last three years.”

“The nice thing about having smart lockers is that there are fewer students coming into the mail center to pick up packages. Now, they can pick them up on their own time.”

“I’ve worked with Pitney Bowes for years, and they have never failed to provide excellent service. They are always looking for ways to help customers get mail through the system faster.”

"Our primary objective was to engage with online customers. What we realized is that the videos would work really well for people who’d bought through our contact center as well."

"Pitney Bowes has been fantastic. I think interactive, personal videos will fit into any business."

"Our maps translate bureaucratic legalese into a format that the average person can understand, That's why I built my business on MapInfo Pro."

"After we implemented the Pitney Bowes Spectrum Enterprise Data Quality Solution customer matching module, we saw a 25 percent reduction in the number of new customers being created by the handhelds."

"Pitney Bowes was excellent from an account management perspective. The process was seamless for everyone involved."

"We are the ones who receive mail and packages and drop them off, and we had no way to really solidify the part of the process where we hand off everything to other departments."

"Electronic logging is less time consuming for us and it leaves less room for errors."

"Implementing Pitney Bowes Software’s solutions was a double success. We resolved 75 percent of incoming business unit requests for data analysis and reduced the time it took to create models from five months or more to just six weeks."

"With ecomdash and Pitney Bowes, it’s very easy to print labels. It's very quick, and I get the best rates. So, it's a good combination."

"The Pitney Bowes Rival inserters have taken our operations to the next level by increasing output by 30 percent. Our legacy systems produced 3,500–4,000 finished pieces, whereas the Rival inserter is completing 5,000–7,000 per hour."

"We’ve been very impressed with the equipment and with the Pitney Bowes sales and technical staff. The Pitney Bowes Rival inserting systems have had a positive impact on both our top line and our bottom line."

"Our goal is to build a check-out that helps people complete purchases as quickly and easily as possible. We saw an opportunity to improve the user experience."