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Anywhere365 has become the world’s leading cloud-based dialogue management and contact center platform, native to Microsoft Teams. It lets you fully leveareg all existing investments in the Microsoft ecosystem in the secure infrastructure of Microsoft Azure. Anywhere365 is uniquely built for the Microsoft buyer and lets you engage your customers effortlessly across any communications channels, from any device and any location. Realtime voice-to-text processing translates over a dozen (for a chat even for over 60) languages. While AI Bots handle all routine requests, live agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring the first contact resolution of their issues.
CallScripter is the complete contact centre scripting front-end software solution. Their advanced application has been developed to enable organisations from any industry to streamline customer service operations, reduce cost and improve efficiency and customer experience journey via all touch points. The rapid set-up, handling and reporting of sophisticated inbound and outbound campaigns are controlled via one easy-to-use and highly-configurable interface platform.
Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customisable and feature rich. Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes. It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite. Greenlight CRM offers blended agent management, which enables users to manage both inbound and outbound calls. The product also features a predictive dialer, which leverages self-optimization algorithms to route calls to available and appropriate agents based on call responses.
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