Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM and BPM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.
“Using Pega, we actually have a case management system. We take the documents once and we determine which accounts need those documents, so that the client doesn't have to reproduce …
"Before the implementation, there was no system that gave a 360 view of the customer's journey, that allowed us to capture customer experience, and the ability to resolve complaints and …
"As the CIO, it's very important for me to see that we can deliver a faster and better customer experience. And Pega Customer Service is a very good opportunity for …
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