Pegasystems

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Read 324 Pegasystems reviews and testimonials from customers, explore 325 case studies and customer success stories, and watch 160 customer videos to see why companies chose Pegasystems as their Robotic Process Automation Software

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM and BPM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.

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  • 324 Testimonials View
  • 325 Case Studies View
  • 160 Customer Videos View
Customer Rating Review Score based on 6604 reference ratings
4.7/5.0 (6604)
  • Winter 2026 Market Leader Robotic Process Automation Software
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  • Spring 2025 Market Leader Credit Decisioning Software
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Featured Testimonials

  • "Now we can see everything at any point in time, in real-time and our customer advocacy has improved by 180%."

    Frank Ferguson Senior Business Analyst

  • "Pega Robotic Automation provides great options for agents’ dashboard displays, while other applications run in the background. This allows them to focus better on the tasks at hand and improves …

    Leading National Business Process Outsourcing Company Director of Customer Care

  • "Using Pega, we now have accurate, controlled data and the ability to run business reports based on ongoing interactions."

    Global Medical Device Manufacturer Global Compliance Manager
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Featured Case Studies

  • Shawbrook Bank improves processing time for unsecured loans by 75%

    Russ Thornton Chief Technology Officer

  • Retail warranty provider increases sales with award-winning service

  • Google improves service ticket processing times by 10x

    Eddie Dinh Technical Program Manager
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Featured Customer Videos

  • How Pega has simplified this project manager's day at Con Edison
    Play Video
    Mike Burk Customer Project Manager
  • Ford Driving CX improvements with next-best-action
    Play Video
    Michael Spadafore Decisioning Services Lead
  • Royal Bank of Scotland - Customer Success Story (Christian Nelissen - Senior Vice President)
    Play Video
    Christian Nelissen Senior Vice President
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Additional Pegasystems Information & Resources

Read Pegasystems Reviews, Testimonials & Customer References from 324 real Pegasystems customers.

Browse Pegasystems Case Studies, Customer Success Stories, & Customer References from 325 businesses that use Pegasystems.

Watch Pegasystems Customer Videos to learn why 160 businesses chose Pegasystems.

FeaturedCustomers has 1,907,416+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.