22 Paybotic Testimonials

“Paybotic has been reliable since day one! The customer service and attentiveness from Aditya have been second to none from my experience when dealing with cannabis industry-related companies. Paybotic devices have been super reliable and on the one-off chance that there is an issue, they are quick to send a return label and send off new terminals to replace the malfunctioning ones. With their next-day payment deposit and reliable process of funding the bank account, we have a seamless operation without a gap in our funding. We couldn’t be happier to build the base of our business from a customer interaction side with them and look forward to a continued long-term partnership with them.”

“Shout out to Ruben and Aditya, they are always available and provide stellar customer service. Thank you."

“Top tier customer service that goes the extra mile. Robert and his team are always prompt in communication, we’re never left hanging. We recommend Paybotic for all your payment processing needs. Keep up the great work!”

“From the beginning of discussions with Paybotic through implementation and continuing operations it has been a great experience. I was contacted by Eric from the sales team and he made a convincing argument to have us switch from another provider to Paybotic for our Point of Banking systems. From the start Eric was clear about what they could provide and gave an accurate and detailed quote for everything. Implementation was a breeze. A gentleman named Aditya called me and we walked through the process in about 15 minutes and I was then able to get all eight POS terminals up and running with no issues. It has been over six months and we haven’t had any issues with the equipment or the service. I have had occasion to call with questions and they all get answered efficiently and to my satisfaction. We receive our bank funding accurately and reliably. We have full access to reporting through their handy portal. Paybotic is turning out to be a strategic partnership for our business and we look forward to taking advantage of a few other offerings in the near future. I recommend them highly.”

“Canna Provisions has been partnered with Paybotic for almost 3 years now for our Merchant Services and payment processing solutions. We not only count on the next day payment service and funding reliability, but the excellent customer service they provide in the rarity of problems with devices and questions that may come up. We do over 60% of our transactions through Paybotic Device terminals, and depend on them for our daily operation. Any issues with terminals are usually solved with a simple phone call, and damaged units (it happens!) get replaced very quickly and easy. The Portal is simple to use, and reporting is available to view the next business day making our Accounting Department’s job much easier as well.”

“I’d like to thank you for your continued excellence in customer service! It is an amazing experience to have technical support almost immediately when needed. I can call or email no matter the time or day and get assistance. I’ve had numerous issues with banking and you guys always help me get through it with little to no delays. It’s a breath of fresh air working with your team. Your machines have been great as well, occasionally they need a restart just like my phone but that’s the only issue I have had with them. Thank you for all your support.”

“We run two small dispensaries that see constant traffic and at times see heavy traffic. It is very important to us to have a payment solutions provider that is available to assist us when problems occur. We are happy to report that problems are far and few between, but when they have occurred the Paybotic Team has answered our calls and worked through the problem with us until a solution to the problem is discovered. We receive our deposits the next business day & the online Payment Dashboard is easy to use and navigate. We would suggest Paybotic’s services to other dispensaries.”

“High West Cannabis has been utilizing Paybotic as its payment processing solutions provider for the past 4 1/2 years. There are several reasons why we have remained a loyal customer: 1) Customer Service – I have a phone number to a “live person” who actually answers the call. And, they have always been able to diagnose the problem and offer solutions. 2) In that 4.5 years, the reliability has been — 99% (approximately). And half of that “down” time was due to some IT issue on our end. 3) When equipment has “failed”, Paybotic has overnighted replacements. 4) The “next day” payment has made a world of difference in managing cash flow issues. Can’t imagine waiting “3 days” for our money like some companies propose. 5) And last, the portal to track the transactions has come in very “handy” – i.e. A customer has said that a transaction has been processed by their bank but the receipt indicates a “decline”. It’s an easy verification method to check if it has actually been approved. I trust you can grasp the various reasons why High West Cannabis has stayed with Paybotic for many years.”

“The Paybotic chip reader terminal has helped streamline operations at our dispensary by providing a shorter wait time for connectivity and receipts. Customers at Herbiculture have appreciated the chip feature in addition to the traditional swipe feature, as it provides an extra sense of security. So far, we’ve yet to face any major complaints from customers and the payment process has been smooth. Overall, the system is working well."

“There are several companies that provide debit card processing for cannabis businesses. Paybotic has been by far the best to deal with. Aditya in particular has been incredibly friendly, professional, helpful, and conscientious. For example, on occasion, a terminal will stop working. Aditya will either promptly replace the defective terminal or spend as much time as it takes on the phone to get it working again. Funds are consistently deposited into our bank account the next day. We have never had a deposit go missing. The service requires that the customer enter their PIN and therefore chargebacks are a non-issue. The web portal allows for full transparency of what transactions were processed. Don’t waste time dealing with any of the other processors. Paybotic does the job reliably and professionally.”