22 Paybotic Testimonials

“Paybotic has been reliable since day one! The customer service and attentiveness from Aditya have been second to none from my experience when dealing with cannabis industry-related companies. Paybotic devices have been super reliable and on the one-off chance that there is an issue, they are quick to send a return label and send off new terminals to replace the malfunctioning ones. With their next-day payment deposit and reliable process of funding the bank account, we have a seamless operation without a gap in our funding. We couldn’t be happier to build the base of our business from a customer interaction side with them and look forward to a continued long-term partnership with them.”

“After wasting time and money with other debit card companies, I finally tried Paybotic. Their team quickly got me setup and I have enjoyed seamless transactions without downtime ever since.”

“Paybotic provides top-notch customer service. We appreciate that when we call their support number, we reach a real person immediately without having to navigate through a call menu. The Support person is familiar with our account and can quickly get us to a solution and resolve the issue. Their devices are very reliable. They have a very quick and reliable device replacement program with an emphasis on getting us replacements quickly; they don’t waste time on ‘administrative’ or ‘back office’ details. Paybotic next-day payment and funding are reliable and unique; no one else in the industry offers these the way they do. They also have easy-to-use reporting that contains the details we need to reconcile daily.”

“Paybotic has a great support staff that offers impeccable customer service. Each time we’ve had an issue they’ve been accessible and have taken immediate action, whether it be a simple fix or a device replacement. They have simplified our debit card processing. The debit processors are fast, reliable, and fund the next day.”

“I’d like to thank you for your continued excellence in customer service! It is an amazing experience to have technical support almost immediately when needed. I can call or email no matter the time or day and get assistance. I’ve had numerous issues with banking and you guys always help me get through it with little to no delays. It’s a breath of fresh air working with your team. Your machines have been great as well, occasionally they need a restart just like my phone but that’s the only issue I have had with them. Thank you for all your support.”

“As a cannabis company, the convenience for our customer’s to have the option of using a card is a plus. Paybotic has been easy to work with and always quick with a response anytime an issue or simple question arises. Appreciate their excellent customer service.”

“The Paybotic chip reader terminal has helped streamline operations at our dispensary by providing a shorter wait time for connectivity and receipts. Customers at Herbiculture have appreciated the chip feature in addition to the traditional swipe feature, as it provides an extra sense of security. So far, we’ve yet to face any major complaints from customers and the payment process has been smooth. Overall, the system is working well."

“Top tier customer service that goes the extra mile. Robert and his team are always prompt in communication, we’re never left hanging. We recommend Paybotic for all your payment processing needs. Keep up the great work!”

“Canna Provisions has been partnered with Paybotic for almost 3 years now for our Merchant Services and payment processing solutions. We not only count on the next day payment service and funding reliability, but the excellent customer service they provide in the rarity of problems with devices and questions that may come up. We do over 60% of our transactions through Paybotic Device terminals, and depend on them for our daily operation. Any issues with terminals are usually solved with a simple phone call, and damaged units (it happens!) get replaced very quickly and easy. The Portal is simple to use, and reporting is available to view the next business day making our Accounting Department’s job much easier as well.”

“Paybotic has been the most seamless and friendly debit option that I have had the pleasure to work with. Issues with the devices or reporting are handled in real time via their network of customer service representatives that have always been available when we needed them. The devices are reliable and have connection fail safes should your business go through some major drop in internet connectivity. I love that they offer mobile and wired terminal devices for many different use cases, and when a device malfunctions or does not operate correctly, the replacements are received in no more than 48 hours. Other operators will usually have you call and then have a report emailed to you to troubleshoot, but with Paybotic you get access to a representative and a central dashboard to track all of your debit terminals and track revenue through that. Overall, Paybotic has been a great partner to have as a debit or cashless solution, and I wouldn’t want to shop for another vendor from the level of service we have received from them.”

“There are several companies that provide debit card processing for cannabis businesses. Paybotic has been by far the best to deal with. Aditya in particular has been incredibly friendly, professional, helpful, and conscientious. For example, on occasion, a terminal will stop working. Aditya will either promptly replace the defective terminal or spend as much time as it takes on the phone to get it working again. Funds are consistently deposited into our bank account the next day. We have never had a deposit go missing. The service requires that the customer enter their PIN and therefore chargebacks are a non-issue. The web portal allows for full transparency of what transactions were processed. Don’t waste time dealing with any of the other processors. Paybotic does the job reliably and professionally.”

“My overall experience with Paybotic as a debit solution for our business has been fantastic. My biggest concern before implementing these machines was how difficult it was going to be to troubleshoot errors. The machines themselves make it easy for our employees to limit errors on the spot. If we do encounter a discrepancy, the reporting and online portal make it easy for our management team to find and fix the error quickly. I am also always satisfied whenever we need live phone support. I have never encountered an issue that couldn’t be resolved over the phone by one of their customer service reps. I am happy we went with Paybotic!”

“IPN is a team of professionals that are very knowledgeable and experienced in navigating both the payment and cannabis industries. Max, Eveline, and their support team are reliable and always available when we need assistance. I have no hesitation in recommending them to anyone in search of an exceptional payment provider.”

“Shout out to Ruben and Aditya, they are always available and provide stellar customer service. Thank you."

“We run two small dispensaries that see constant traffic and at times see heavy traffic. It is very important to us to have a payment solutions provider that is available to assist us when problems occur. We are happy to report that problems are far and few between, but when they have occurred the Paybotic Team has answered our calls and worked through the problem with us until a solution to the problem is discovered. We receive our deposits the next business day & the online Payment Dashboard is easy to use and navigate. We would suggest Paybotic’s services to other dispensaries.”