“We felt PathGuide would successfully manage our WMS just by the amount of Epicor P21 customers that are using their system. That meant that those customers had confidence that this was the right system and these are the right guys to support them. The references that we talked to (and of course when we had some of the more technical conversations with their guys and how they’ve been able to answer the questions) gave us more confidence.”
“If customers received incorrect products or incorrect quantities, we would do our best to fix the problem, but the damage was already done. This was not only creating additional overhead for us in terms of freight costs, we were losing customers due to frustration.”