“If you have an idea of how to improve, it actually gets listened to and more often than not is implemented. This isn’t just your CSM and listening and giving feedback back to the dev team, but it’s product and dev really listening and understanding what users want and moving …

“I really appreciate the 'delivery load distribution' in the advanced options when you are setting up a campaign journey. This feature lets you pick a certain number of contacts per batch and you can pick when you want the campaign batches to send (minutes, hours, and days).”