"Our business is tax return preparation. Sometimes, often years later, a taxing authority asks us to produce work papers for our client’s tax return. This is a cumbersome request to fulfill. Storage space in our office is expensive so we store client’s work offsite. It is not convenient to go …

"For 15 years we relied exclusively on your company’s service bureau to capture responses from surveys and questionnaires. Your client service staff and key executives were always available to help with unusual circumstances and issues, including survey printing problems, and helped create workable solutions that allowed us to meet our …