2063 OpenText Testimonials

"GilbyIM, based on Content Manager, breaks down many of the barriers that stop smaller organizations adopting a records management solution that is genuinely compliant. It’s simple, affordable and secure."

"Content Manager-based GilbyIM comes with a built-in retention schedule which we can amend if required. We have complete control and can restrict user access to just view or just add documents. It is so helpful to have a clear and safe records repository, especially for our local authority audits."

"Content Manager makes life a lot easier. I can concentrate on doing my job."

“We knew demand on IT was higher than our fulfilment capabilities, but we couldn’t be sure where best to direct our resources. Now, with PPM, management is aware of how resource is being used and how it impacts project output."

"With OpenText MBPM, Lufthansa Miles & More is accelerating response times by simplifying complex manual procedures, integrating worldwide service with 24x7 availability, and increasing the speed of information sharing."

"We streamlined the whole complaint review process. For example, the validation phase; where it used to take us two hours to get a case closed, now we can do it in about fifteen minutes because of the way we built the process. Staff can go in and simply click a couple of buttons and it creates a letter and saves it in the case folder. All we have to do is print it off, sign it, and mail it."

“The Micro Focus Federal team is very good at understanding what customer requirements are from the ArcSight perspective and addressing these challenges. There is a tremendous amount of talent on the federal side—great engineers, great government sales reps and account managers.”

"We envisage that other workers from the city of Amsterdam will soon also be able to use the system and that we will share DOCwerker with other organisations within the municipality. Then everyone will be able to enjoy the benfits of a well-archived document system."

"We’ve definitely been able to save money with OpenText ECM Suite for SAP solutions. The main issue across all of our areas of focus was that moving and processing paper costs time and money. By implementing OpenText solutions we have increased our efficiency and achieved significant savings in archiving, AP, AR, and our travel expense processes."

"With the implementation of Vendor Invoice Management for SAP Solutions, we gained economies of scale and efficiencies that allowed us to reduce the number of FTEs in Accounts Payable by approximately 20-25%."

“As a financial institution, risk mitigation and compliance is a huge cost driver. SMS, by increasing our server patching automation efficiency from 75% to 95%, ensures our all-critical compliance and dramatically reduces our risk exposure.”

"With OpenText™ Content Suite, the Department of Natural Resources manages information in a transparent and efficient manner by ensuring all content is safe, searchable and readily accessible."

“Having access to the ERP system at our fingertips allows for real time data processing and the opportunity to correct inaccuracies on the fly.”

"We needed to put some type of records management structure on content, and we couldn’t do that in Windows. We found that OpenText offered the strongest records management capabilities. We liked the different facets that we could employ, like matching physical objects, electronic objects, and the creation of labels. It really is an all encompassing solution."

"We needed a heart—one service platform for managing customer interactions and handling cases. ITSM is the heart of an organization."