2063 OpenText Testimonials

"GilbyIM, based on Content Manager, breaks down many of the barriers that stop smaller organizations adopting a records management solution that is genuinely compliant. It’s simple, affordable and secure."

"Content Manager-based GilbyIM comes with a built-in retention schedule which we can amend if required. We have complete control and can restrict user access to just view or just add documents. It is so helpful to have a clear and safe records repository, especially for our local authority audits."

"Content Manager makes life a lot easier. I can concentrate on doing my job."

"Our cross-ITOM solution integration streamlined our service and asset management in a much-simplified IT landscape. Through our SMAX SaaS implementation we successfully consolidated and automated key IT processes to create a central IT service management environment to benefit thousands of users."

"We juggled management of our software licenses between OpenText Asset Manager, Service Manager, and Universal Discovery CMDB. SMAX gave us the opportunity to consolidate asset management, so all our asset data was transferred into SMAX which eases the overall process and is more cost-effective."

“We have a duty to the sports we support and our partners to make sure that we handle transactions rapidly, securely and in compliance with the strict governance frameworks guiding sports betting around the world. With our transaction volumes growing year-on-year, we decided it was time to further enhance the core systems powering our business. Specifically, we targeted a flexible and reliable data warehouse and analytics engine.”

"OpenText (formerly Vertica) has enabled us to run an unorthodox ETL strategy based on generic columns which allow our engineers to quickly identify important data points and add that data to the data warehouse without support from the BI team. It has also enabled us to run complex reports and load data much faster (orders of magnitude) than our legacy databases."

“Our legacy network management software segregated performance monitoring across our global environment. Servers in North America, Europe, and other regions did not communicate with one another, and when capacity limits were reached in a region, new servers had to be deployed. It became clear that our legacy solution was not scalable or fault-tolerant enough to manage the continued business expansion. We needed a different solution to manage our growing customer numbers. Integration with 3rd party tools, scalability, and support for a multi-device global architecture were key to us. We use a wide range of network devices and we don’t want multiple systems to manage them all.”

"Calculating the cost of a single service is a very important and valuable opportunity for any IT department, and one that we plan to implement using SMAX. I hope that in the next year we can calculate the cost of any service from our IT department."

"We felt strongly that SMAX capabilities, such as AI, smart analytics, chat bot, and smart email routing, would help us create an effective virtual IT and business workforce. SMAX’s rich out-of-the-box capabilities are easier and more cost-effective to support and maintain. They provide standardization and improved agility."

"Because issues are highlighted earlier in the process, they can be addressed straightaway, resulting in higher quality applications. Even taking into account the initial time investment of having to enter the tests into OpenText™ ALM Quality Center, I still estimate a time saving of at least 30–40 percent."

"IDOL helped to automatically search for and extract key concepts from a massive amount of text, video and audio data on a daily basis. This has significantly enhanced user experience and productivity, quality of information, and reduced operating costs."

"Customers might process tens of thousands of data rows each day and Vertica (now OpenText) is the platform that makes sense of it all. A great feature is that each customer can pick and choose which analytics service they want. For example, Intersport started with POS data, then added E-commerce data, then footfall and loyalty scheme."

"The SMAX SaaS implementation fits well in our overall cloud-based IT strategy, and means we no longer need to worry about maintaining an on-premises infrastructure, or version upgrades. A SaaS model also gives us much-needed scalability, flexibility, and cost predictability."

"We saw Vertica (now OpenText) as the most mature solution on the market, and it’s gotten even better over time. The support is great, the documentation is stellar, and the technology is extremely solid, especially in terms of real-time data loading and clustering."