2063 OpenText Testimonials

"GilbyIM, based on Content Manager, breaks down many of the barriers that stop smaller organizations adopting a records management solution that is genuinely compliant. It’s simple, affordable and secure."

"Content Manager-based GilbyIM comes with a built-in retention schedule which we can amend if required. We have complete control and can restrict user access to just view or just add documents. It is so helpful to have a clear and safe records repository, especially for our local authority audits."

"Content Manager makes life a lot easier. I can concentrate on doing my job."

“We were having terrible trouble with the activation of telephony products—all sorts of stability problems."

“Users can easily move from one workplace to the next and continue their work in Host Access for the Cloud with just a couple of clicks; it has really improved our productivity. It is also helpful when working ‘on the move’ with an unreliable connection. If network connection is interrupted, Host Access for the Cloud will save everything and simply pick it up again when reconnected.”

"By consolidating our license and maintenance costs, and reducing our MIPS consumption on the mainframe, we realized a substantial annual cost saving. Host Access for the Cloud has improved our security and works seamlessly within our identity and access management environment."

“We were really pleased with Vertica's performance, scalability, and flexible tuning options, and could see the potential of advanced analytics capabilities. We love how it integrates seamlessly into our infrastructure, and wanted to explore with Vertica how we could create a flexible transaction structure.”

"UFT One is data-driven and works well with pull-down menus to drive the users’ behavior and reproduce bugs through native style gestures, for example to refresh a page you would swipe down. With UFT One and UFT Mobile, we were able to implement effective automation within 48 hours."

“Manually maintaining thousands of test cases and defects on spreadsheets proved difficult. We also lacked real-time reporting about each tester’s work as they operated in isolation."

By automating our monitoring, we are freeing up our engineers for actual development and service enhancement. RCA, which could take hours to resolve, are now managed automatically in just a few minutes. Following the Operations Bridge implementation, we have noticed an alarm reduction of over 70 percent.

"[OpenText] big data analytics solutions provide the cutting-edge functionality that we need to be a leading IT services provider."

"The team really appreciates the SMAX social interaction features, such as the service portal, virtual assistants, and chatbots. Combined with the new service modules and proactive, machine learning-driven, problem and suggestion management, they have improved service agent productivity, and enabled agile service delivery for our customers."

"Right now, we're finishing the migration to Vertica (now OpenText) technology, and it will be embedded in our InTouch CNA solution. There are a couple of things that we like about Vertica (now OpenText). One is the price-performance aspects. The columnar lookups, the projections, give us very strong query response performance, but it's also able to run on commodity hardware, which gives us price advantage that's also bolstered by the columnar compression."

“OMi – the OpsBridge – is the only tool I know that lets you do that, and automate management from a single pane of glass.”

"We centralize and automate. We reduce human error and duplication of effort – and add tracking, reporting and trending. We manage compliance across platforms more productively, with higher business value."