2063 OpenText Testimonials

"GilbyIM, based on Content Manager, breaks down many of the barriers that stop smaller organizations adopting a records management solution that is genuinely compliant. It’s simple, affordable and secure."

"Content Manager-based GilbyIM comes with a built-in retention schedule which we can amend if required. We have complete control and can restrict user access to just view or just add documents. It is so helpful to have a clear and safe records repository, especially for our local authority audits."

"Content Manager makes life a lot easier. I can concentrate on doing my job."

"We compared Micro Focus (now part of OpenText™) UFT Digital Lab with other automation tools and found it offers significant advantages. We can do both iOS and Android testing on a single platform. And, UFT Digital Lab’s user interface is very easy for our testers to operate."

“We need to be sure that our apps work reliably across the vast majority of all devices that are used in Brazil, because user experience is a key competitive differentiator in a mobile-first world. And to do this, it’s vital to have access to all elements of each physical device; simulating a device in software does not cover every possible usage scenario.”

“AWS Device Farm didn’t give testers full remote access to all physical handset components, so it was impossible to reliably test app functions involving SMS, GPS, camera or fingerprint/face unlock functions. However, the really pressing issue was the cost: if a team needed to run multiple tests to fix a bug, the service fees would mount up very rapidly. Worst of all, the fees were charged in USD, and a massive shift in the exchange rate with BRL effectively doubled our costs last year.”

“These valued contacts help us and can escalate or prioritize any issues we might have. They are always there for us and have really cemented the partnership with Micro Focus (now part of OpenText™).”

“As a fast-growing organization with limited manpower we saw the importance of automation and integration. stc has an existing relationship with Micro Focus (now part of OpenText™), but we evaluated the relevant solutions for us on their own merit and compared them with market alternatives. We felt that SMAX and a suite of monitoring solutions would fit our requirements and help us be more responsive to our business stakeholders.”

“Through our SMAX categorization we auto-assign most of our incoming support tickets to the relevant support team. This used to be a time-consuming manual task and as a result we have drastically reduced our issue resolution time. We also have clear insight into any ticket status. Having a centralized and consolidated SMAX environment has reduced the amount of time we spend managing and solving our service requests by approximately 50 percent. And without the need to monitor different tools, reporting manpower has been reduced by 20 percent. It used to take days to create specific reports, and now they are just a click away for our team.”

“Having implemented Operations Bridge, Application Performance Management (APM), Business Process Monitor (BPM), and SiteScope we saw how this suite of monitoring solutions matches our agile environment much better. The solutions integrate seamlessly with each other and with SMAX. By installing Operations Bridge agent on each of our servers we automatically gather performance metrics around CPU, RAM, and storage usage, highlighting spikes in performance. Any action items are pushed to SMAX, auto-assigned, and the owner receives an SMS or email alert to manage the item.”

“The defect module in ALM Quality Center is a great help in ensuring fast communications. When we raise a defect, the solution automatically notifies the developer, the solution architect and the project manager without effort or detail. We also benefit from the ability to share pre-defined status reports with business and technology stakeholders on a daily or weekly basis.”

“We use the Test Plan and Test Execution modules to maintain our repository of all test cases, uploading them on a daily basis from Excel. The execution is very userfriendly, as is the reporting.”

"Making our processes around software development and change management more efficient was a necessary investment for us. Secondly, we required full audit and tracking on all work done around change management. With Serena (now OpenText), we have been able to achieve the efficiency gains that we set out to get, as well as providing better quality information back to the business."

"With insight from Vertica (now OpenText), our analytics journey has been ROI positive from Day-1 and we have been able to use our data to efficiently offer products that customers genuinely want, so our sales process is much more effective, and our customers get a tailored service.”

“To support our evolution in quality assurance, we’re using what we consider to be best-in-class tools from OpenText.”