“In the early 2000s MSPs were bleeding their time on dealing with customer phone systems. We [MSPs] could tell our customers all day long that phone systems are not our problem. And then the customer would call the phone system vendor and the vendor would say that [phone systems] are …

“We have equipment in the lab that holds critical, temperate controlled biological materials. This equipment is linked to a temperature monitoring system. I integrated OnPage with our temperature monitoring system effortlessly to get alerts to two groups: one group that handled alerts during regular hours and another for after-hours alerts.”