Overall, the simplicity of OnBoard is it's strongest feature. With minimal training, our admins were able to quickly begin creating meetings and board packs. Simply put, OnBoard is a highly effective system that does exactly what we need it to do, without a mass of unnecessary features. It's also worth commenting on the strength of Passageways customer support. Our account manager worked very closely with us through every step of the implementation process, helping us with the initial setup of the system as well as training for our admins. Passageways also setup a number of training sessions for our Trustees, ensuring they were completely comfortable using the platform before go-live, which has lead to a high level of user adoption.
"The first meeting we had, the experience was not of that of a technology, the experience was a board meeting. Directors didn’t even realize that we didn’t have to put any effort into learning OnBoard, even administrators put very little effort into learning. We were just like Holy Cow, everybody’s already got their meeting set up. It just started happening."
"All documents are in one spot and no one has to remember who emailed what or where any document has been placed. They can quickly reference the one location easily. I can't imagine ever going back to using paper, and how much time it took to do that."
“All the members were able to get in and do what they needed to do.”
"The fact that OnBoard allowed us to work remotely and that we didn't have to scramble to do it — the structure was already in place — was certainly an added benefit and very helpful.”
“Our board members love it. It makes them happy. One board member is really tech-savvy and he was texting me, ‘Oh, my God. This is so cool!"
“OnBoard has been tremendous in helping us learn how to use the product, every step of the way. Customer service has been a real value in addition to the technology.”
“New committee members can see the packets from previous meetings and get up to speed.”
"It made it so much easier to keep track of the notes and the minutes and the things you need to keep track of are just in it. It wasn't as cumbersome to come back and do minutes after the meeting and everything. It just made it.”
“Other more complex products were not as user friendly, and (OnBoard) suited our needs.”
“We feel that makes us much more agile because we were dealing with lots of different ways of communicating before, and it’s more consolidated now and direct to devices where the OnBoard app is installed."
“They’ve lived the life of the bank."
“In terms of improving the business and its efficiency, OnBoard has definitely worked really well for us.”
“[The directors] thought it’d be complex and difficult, and take a long time to learn, but actually they learned it instantly.”
“Our seasoned folks bring so much wisdom and experience. OnBoard allows our senior members contribute and be better board members.”