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“We had no clarity on what the red flashing light signified. Was it one customer or ten? Were they waiting for 20 minutes or two days? We lacked a comprehensive understanding of the extent of missed calls and voicemails.”
“In CSI surveys and in the Service lane, Numa is knocking it out of the park.”
Best live chat and help desk software for customer support and online sales. LiveChat helps to build a level of trust with people browsing the website and makes them more likely to make a purchase. Increase overall customer satisfaction through a more personalized way of communication with LiveChat. Over 28,000 companies rely on LiveChat in their everyday duties. Some of the major ones include: Ikea, Acer, Samsung, RyanAir, PayPal, Kaspersky Lab, LG, Suzuki, and Renault. Try LiveChat for free!
Stream helps companies build social apps. Many of today's most popular apps such as Instagram, Pinterest, Spotify and Runkeeper show content from the people you follow in realtime. Building this type of functionality in house is expensive and takes months to complete. Stream offers a hosted API based on cloud and big data best practises, which enables developers to add social functionalities to their apps in hours instead of months.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 114,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
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