“In the current global economy, businesses must be more adaptable and responsive to their customers’ needs to succeed. We at Safaricom are always open to ideas and innovations that can help us improve customer experience. The complexity of our network has in - creased with the introduction of new technology …

“My father was a hard worker. He demonstrated a lot of competency but also compassion. He showed kindness and generosity to the community. He didn’t see himself as better than anyone else. In so many ways I lived with a leader before I even knew what it meant.”