538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“The ECHO survey system from NICE inContact has transformed the way we look at customer satisfaction, It provides us reliable measurements, facts and figures that let us communicate to Commerce Bank executives and agents about how our customers feel about them.”

“We believe our products are second to none, and that our support experience needs to be second to none as well. Working with NICE, we’ve achieved the best customer satisfaction ratings that we’ve ever seen.”

“Our CXone WFM implementation was amazing—it was probably the best rollout I’ve ever been part of— and the way it has changed our workflow and created so many efficiencies is a game changer.”

“When you compare NICE to other platform competitors, they may be on-par in terms of product offerings, but NICE brings you along for a journey that doesn’t feel like you’re being sold to, but instead that they’re setting you up to get the most value possible.”

“CXone gives us more options to scale our entire service center up or down, across both outsourced and in-house agents. And having all of our agents on the exact same system increases our flexibility to meet customer demands and to stay efficient.”

“NICE Interaction Analytics helped us find magic hidden in millions of customer calls, unlocking the secrets of our best salespeople and giving everyone a chance to win. We understood how sales champions influence customers to buy, what makes the difference, and how customers react positively on a sales offer.”

“We targeted an improved call experience for members, better agent experience, and a clear quality management program, and our NICE implementation delivered on those primary targets and much more.”

“Multi-skilling is a journey that we are taking our agents on with us.”

“Centralised licensing for NICE CXone is a massive savings for us. For the agents, they don’t have to log into six different systems to receive six different workloads. It’s bringing us both usability and speed, and saving agents valuable time.”

“Change management led by VRS was the key driver in user adoption.”

“The elements of AI that are embedded in [the NICE CXone] solutions meant we were able to advance on our AI roadmap further than we had anticipated.”

“When we talk to other banks about our big, omnichannel idea, most say they can’t even imagine it. With NICE CXone we’re making progress on a long-term vision that will differentiate us not just from other banks, but from some of the biggest companies in the world.”

“We’re not a typical sales office or help desk trying to drive down average handle time or other typical KPIs. And NICE helps us provide an environment that empowers our staff to give the best advice and support they can to those living with dementia.”