538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“We feel like we belong, which is fantastic. NICE inContact has had a tremendous impact on our business including helping us realize the cloud’s efficiencies, delivering a positive customer experience across the Nordic region, and realizing economies of scale as we grow our organization.”

"The Clearsight dashboards within the NICE system allow our supervisors to share data with end users. The more information we can share, the better training we can deliver."

“Implementation of NICE IEX Workforce Management has, quite literally, changed our business.”

“I love this thing. the home early program is about a billion times easier to process and makes me have confidence in the way this organization is progressing.”

"Agents see the Real-Time Impact automation functionality as great tools to avoid repetitive tasks and to reduce their own errors. Now they can focus more on claim analysis and less on manual processes."

"We've taken another step toward our goal of having a suite of products and systems that produces not just data, but information we can use to continuously improve our service and processes, with the installation of NICE SmartCenter."

"With Nice SmartCenter we can have the right amount of agents scheduled in the right place at the right time to meet our customers'needs. Customer service has changed for the better. We have more detailed and improved ways to monitor and coach our agents to improve first contact resolution, which has led to better customers services ans satisfaction."

“Integrated omnichannel is much more efficient, scalable, flexible and dynamic than multichannel. Our agent utilization has jumped 20 percent since using CXone Omnichannel.”

"GoDaddy takes care of our customers above all else. By integrating with NICE technology, GoDaddy’s Customer Care Team has improved First Call Resolution."

"We're beginning to really track adherence, and NICE IEX Workforce Management has been a great help in getting us to understand it. We hope to achieve 92 percent. Without the NICE solution, it would be impossible. This really gives us a better idea of what happens during the day."

“Today, we’re on a tremendous platform where changes that previously took 15 months to complete can now be done in about 20 minutes.”

"The agents love WebStation, the supervisors love realtime, my workforce team loves the intraday and schedule exceptions, and I love the results."