538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

"We saw this project as an ‘All Win’ project for all parties involved – that being the associate, the caller and our business. The Associate wins by reducing stress on a CSR feeling like they have to know every nuance of our many relationships and provides a sense of confidence in providing information to the caller. The caller wins because we are able to provide that information quickly (SR does not have to look up the information) and the information is correct. Nationwide wins – we can handle calls quicker and more accurately, thus reducing operational expense and increasing our asset retention efforts."

"The NICE hosted implementation was the best I have ever experienced thanks to a unified effort by all parties."

"NICE Nexidia helped transform CSU into a more competitive organization."

"Real-time monitoring of services helps me intervene immediately, if needed, and increase profitability and improve management at all levels (managers, coordinators, supervisors). In addition, the ability to plan and monitor time-off and breaks, and schedule operational activities on the go, helps us efficiently manage our time without negatively impacting service delivery and expenses."

"With NICE Desktop Analytics, we have ensured productivity management and analysis that helps us meet the demands of our customers."

"NICE solutions have proven their value – saving us time, reducing costs, and improving customer satisfaction – all within a matter of months."

"With NICE, we were able to quickly and efficiently understand VoC and VoA to make data-driven decisions that impact business performance in a positive way and accurately measure the results."

"NICE Satmetrix has helped us identify innovative opportunities for CX improvements and to track their true impact."

"NICE Quality Central has positioned us for success."

"I love the excitement agents express when they realize they can listen to their own calls."

"One individual declared during training “I am going to save so much time!” Another asked if we were accepting hugs. The feedback we received from CSRs, coaches, and managers after rolling out NICE Quality Central has been incredibly rewarding."

"Automation has helped us to improve the speed and accuracy of our permitting service."