“There is quite a bit that goes into that decision. Integration with a 3rd party system, keeping up with the UI of the online store while deploying the new solution, understanding what goes on behind the scenes to enable relevance, how the search is personalized, and nailing the product discovery …

"The Shopping Agent has been a real game-changer for us. It helps bridge the gap between in-store and online experiences - guiding customers, anticipating their next question, and proactively surfacing the right products. We’re seeing higher conversions and increased average order values because shoppers are staying engaged and finding exactly …