Net-Translators worked in concert with our in-house quality management in such a manner that you didn’t know where one left off and the other began. It really gave me the peace of mind that they care as much about quality as we — a medical device manufacturer — do. Besides the good quality and great attitude, they don’t just listen, they actually hear you.

Throughout the years, Net-Translators has consistently delivered quality translations often under difficult timeframes. We have had large translation projects which covered a wide range of technical products. Net-Translators went to great efforts to create glossaries for each industry so as to assure that the translations read as though they were originally written in the target language. Their focus on process and commitment to quality is apparent at every stage of the project. They are a reliable provider of translation and localization services and one that I would highly recommend to anyone that is looking for a solid partner.

After eight years using another translation service, we recently switched to Net-Translators for their expertise in the medical device industry. For starters, I was surprised and very pleased with the ease of the transition from our old vendor to Net-Translators and equally impressed with their responsiveness and level of support. We require the translation of collateral materials for both physicians and patients; and it’s important for our translations to accurately convey both clinically complex information and the simpler content and friendlier tone of patient literature. According to input from my in-country reviewers, the quality of our translated materials has greatly improved.

We looked at multiple vendors during the RFP process and Net-Translators was the easy choice in the short listing process. We like to think the proposal process is a reliable indicator of the promised performance but unfortunately it is sometimes only a reliable indicator of the ability to write and present RFPs. But, the professionalism and competence demonstrated during our vetting process was actually surpassed during the project. For SSI the translation of our website into multiple languages was just one important part of a complete overhaul and re-launch of every aspect of our company – website, software products, marketing material, etc. We needed a company that was going to take responsibility for their part, would not require a lot of time and management and most importantly would deliver on a very tight timeline. Net-Translators assigned a crackerjack project manager who essentially carried the effort forward, guiding my team and resources where necessary, keeping me informed of scope creep and associated risks and giving me the information I needed to make quick decisions to keep the overall project on track. Running a business properly relies on some pretty basic deliverables: don’t overpromise and under deliver, say what you mean and mean what you say, take ownership of your responsibilities and be honest. In the immortal words of Harper Lee, “the rest is just algebra”. Net Translators delivered an all the basics AND the “algebra”. We will have translations work for many years to come and we feel we have established a partnership with Net Translators – they are SSI’s translation team and part of the SSI family going forward.

Net Translators and their support teams have restored my faith in professionalism and quality assurance. Having just gone through a 14-month, nightmarish experience with another translation vendor, I was very concerned about quality. I chose Net Translators specifically because of their proven, award-winning, track record in quality assurance. And I must say, they did NOT disappoint me. The documents were delivered ahead of schedule. The linguists were thorough and provided great feedback to our questions. The desktop publishers handled advanced features in MS Word flawlessly (including Style usage, and cross-reference and index fields)! The illustrations (done in Visio) were done perfectly. The project manager was responsive, professional, and very flexible when I had a last minute revision to one of the documents. The account manager leveraged all our translation memory to provide the best price for the work, which brought me in UNDER BUDGET! This allowed me to do an additional set of documents and still be under my original budget! The time-zone difference between Israel and Washington State did not cause a communication issue. Responses to my questions were very quick. My reviewers said “The difference in quality is like night and day compared to the previous vendor. This is what quality is all about. Net-Translators you are the BEST! I will definitely use Net Translators again for future work and highly recommend them to ANYONE looking for translation support. Simply outstanding! Thank you all so very much!

It was a great pleasure working with you and thank you and all your colleagues for the great job you did.

My team has been very happy with the translations we have received thus far. A big relief from working with our previous translator.

I would like to thank all those that worked on the project. We are very satisfied with the results and happily impressed with the professionalism of your team and company in general.