"We looked at multiple vendors during the RFP process and Net-Translators was the easy choice in the short listing process. We like to think the proposal process is a reliable indicator of the promised performance but unfortunately it is sometimes only a reliable indicator of the ability to write and present RFPs. But, the professionalism and competence demonstrated during our vetting process was actually surpassed during the project. For SSI the translation of our website into multiple languages was just one important part of a complete overhaul and re-launch of every aspect of our company – website, software products, marketing material, etc. We needed a company that was going to take responsibility for their part, would not require a lot of time and management and most importantly would deliver on a very tight timeline. Net-Translators assigned a crackerjack project manager who essentially carried the effort forward, guiding my team and resources where necessary, keeping me informed of scope creep and associated risks and giving me the information I needed to make quick decisions to keep the overall project on track. Running a business properly relies on some pretty basic deliverables: don’t overpromise and under deliver, say what you mean and mean what you say, take ownership of your responsibilities and be honest. In the immortal words of Harper Lee, “the rest is just algebra”. Net Translators delivered an all the basics AND the “algebra”. We will have translations work for many years to come and we feel we have established a partnership with Net Translators – they are SSI’s translation team and part of the SSI family going forward."