"Not only did LanguageLine help us with implementing LanguageLine Video Interpreting, but they listened to our desire to utilize iPads with a rolling stand. In addition they assigned us a unique "800#", so make the process smoother. They spent two days at our facility visiting all of the units and off-site clinics to demonstrate the use of the device. The tools that LanguageLine has created are very simple and clear cut. I have to say that after a month (today) since our implementation I have not had any requests for additional training in the last 3 weeks! But the true testament comes from the nurses! While attending Bed Meeting on day 2 of the implementation I had a nurse share an encounter with a Spanish speaking patient. She said the patient was not very forthcoming with information when using the audio function on the iPad (which functions that same as the phones). So she switched off and called back in to video interpreting. A Spanish interpreter came on the screen and the patient "gushed" with information – that she obviously didn't feel comfortable sharing "over the phone". The nurse went on to say that not only was the patient information invaluable to formulate a plan of care, but took her half the time because it worked so smoothly. I have since had multiple stories from our Nurses with much the same outcome. My thanks to the Language Line Team for helping us help our patients!"