"University of Cincinnati Medical Center is the nation’s premier teaching hospital. Believing that the patient should own-their own-healthcare, we partner with the patient, and together we build a plan for their health. Communicating and understanding the plan is essential for compliance. We have a team of staff interpreters, but they don’t speak all the languages of the patient’s we see, and they cannot cover all our appointments. That’s where LanguageLine’s video interpreting is important. Video remote interpreting is closest to having an actual interpreter in the room because the interpreter and patient can see each other. It is interactive; the interpreter can observe the patient’s body language, any visual cues, notice cultural nuances, and detect dialects faster. Our patients really like it. We call it IRIS –Internet Remote Interpreter Service. We roll the iPad on a cart into the room to easily access a live interpreter. It is comforting for the patient to actually see someone in the room that speaks their own language and it provides an additional friend in our patient/provider team. The interpreter delivers one-on-one focus on the patient providing accurate, clear communication for flow of information to and from the patient, to and from the doctor. In stressful and emotional situations, LanguageLine video interpreting provides a layer of reassurance that helps build doctor/patient trust. LanguageLine helps us provide outstanding patient care so the patient can understand and respond to procedures, diagnosis, treatment, and their role in their own health."