"Just sharing some of the success stories I have had with the VRI (video remote interpreting) through the IPad. I have had to use the old language interpretation telephone line in the past to communicate with patients and compared to that, this new system is a lot easier and faster! I had one Mandarin speaking patient who was new to Rite Aid and did not speak any English, looking to get prescriptions filled and seemed to be in a rush. Instead of referring him to another pharmacy in Chinatown, I was able to get an interpreter within minutes to help me communicate with the patient and get the information I needed in order to fill his prescription. Being so close to so many non-English speaking customers, I quickly realized that was a great addition my resources and could be a potential factor to help increase customer service and drive script count (as well as sales). Another good experience I had using this service was with a patient who is deaf. This patient is a regular customer to my pharmacy, however, has to communicate everything to us through writing. When she came in for her prescriptions and there was an issue with one of them, I realized that this was a perfect time to use this new resource and set the iPad in front of her so that the interpreter could sign the information I needed to tell her. The patient seemed so amazed that we offered this service and had a big smile on her face when she left the pharmacy."