"I have shared the Harmony monthly report and metrics with our Chief Operations Officer, and he was impressed with the Harmony data package and metrics review. What you're doing is informative, and it's informative to a variety of audiences. Well done."
“To help new students manage the transition challenges they face, we employ a variety of tools. Like most, we host an annual orientation program and have ongoing touch-points throughout the first year experience. What we found was that students are not very responsive to or engaged with email. They’re almost always using their mobile phones, and we saw an opportunity to meet students where they are. Most other departments are using email and we wanted to differentiate ourselves.”