“To help new students manage the transition challenges they face, we employ a variety of tools. Like most, we host an annual orientation program and have ongoing touch-points throughout the first year experience. What we found was that students are not very responsive to or engaged with email. They’re almost …

“When I’m meeting with students, I’m not just focusing on academics. I’m focused on things like their home life and transportation. How are they getting to school. All of those things that may present themselves where a student will say, ‘I don’t have the money to get to class so …