"Microsoft has made it possible for my team to be more proactive when it comes to the information the data is providing—and have a strategic advantage over our competitors."

“There’s basically no ‘typical’ day in our industry. It’s an incredibly unique environment. We have a very large gaming floor and need to ensure all our machines are up and running. We also need to maintain our other systems, stay on top of compliance, and deal with the occasional cybersecurity …

"We come from a very fragmented IT landscape. But today—with “My Workplace” and the Microsoft technologies it includes—all of our locations are using the same state-of-the-art modern workplace solutions."

“This saves around 90 percent of the costs associated with conventional software development. Development is more agile, there’s no need for functional specification or product requirement documents, and, most importantly, employees are already open to the solution as they are directly involved in its creation.”

"Microsoft is a prestigious partner that is also valued by our customers. They take the critical topic of data protection as seriously as we do and can provide us with tremendous support in this area."

“It’s easy to compare performance between different regional units and inspectors and troubleshoot. As we have just begun digitizing IRSD, our ambition is to modernize all processes so our first-line workers will be fully empowered to execute their tasks using digital tools.”

“Being paperless made us faster, commit fewer mistakes, and execute our activities in a more sustainable way. Inspectors increased their productivity by 20 percent, saving about 20 hours per month due to quick data entry and automated reporting.”

"People have solutions they don’t have to think too hard about. They trust technology will work for them wherever they are. That is the greatest gift that technology can give Pathfinder."

"What I love about our solution is that the apps can be disposable. This is a complete novelty, as it means that we don’t get lost in long and tedious processes or stuck with monolithic solutions that are hard to change without breaking other parts."

“IT-wise, our organization has traditionally operated in silos. Each department or service uses their own electronic patient journal system, and none of these communicate well with each other.”

"We were looking for a solution that would work best at overcoming our already existing issues with the distance between locations on the factory grounds, and also the significant increase in remote team members."

"We decided on the broad outline of the application in about one to two months while considering the issues we faced. The development was then completed in about two months with the support of Microsoft. We were already familiar with Teams as it was used in various ways within our …

"We were still not sure if the app could be used as a reliable communication tool when a problem occurs at the factory. At first, we wondered if it would work well in such situations, but soon discovered we could link with our internal app for Shipment Inspection. Being able …

"As the number of meetings increases, it takes more time for preparation which could lead to additional overtime. However, I can say that such overtime work is decreasing and our work is improving. In fact, I feel this contributes to our overall aim with SDGs."

"We have positioned our 20th Mid-Term Management Plan and its successor, which runs through fiscal 2025, as a period to execute the Ricoh Lift-Off strategy."