"We wanted a system that has the technological capacity to model the complexity of our customers, and one where we can be sure that it will continue to be developed in the future."
"We used Power Automate to simplify our internal processes. With that improvement, along with other efforts, our connection rate increased to 80 or 90 percent, helping us to mitigate the impacts of COVID-19 in Massachusetts."
“I thought development using Power Apps would be difficult, but I was surprised at the easiness of development with it. I could easily understand the usage with guidance given, and I felt like I could do it even if I attempted to create something on my own."
"When we first put the screens up and started displaying the data we saw a big improvement in our on time delivery. Because it was so visible, it seemed to push everybody to work a bit harder."
"Access to data and technology with an F1 team is the lifeblood of how we create performance."
“It might be metrics of looking at how many parts we've created. Of those parts created, how far behind are we? How far ahead are we? Having full insight into this data informs our decisions.”
"The solution has allowed us to process over 400,000 loan applications in a single day. This included 1.72 million relief loan applications related to COVID-19 from November 2020 to the end of 2021."
"We’ve gone to great efforts to strike a balance between standardization on our end and flexibility for the client. The result is a seamless experience for the end user that allows them to feel as if they never left their organization."
"The solutions we have in place have led us to create an innovative culture for our employees and transform how each of us operates. All of us can now make quicker, better decisions, thus improving our service to airline customers and ultimately improving the travel experience."
“We let the ground teams key in their operational performance—information such as number of flights and number of cargos carried—on the Power Apps platform. As in the case of short shipments, the platform produces the reports automatically and publishes it via Power BI. The management only has to look at the data on Power BI each week for further analysis and decision making from there.”
"We can respond more quickly and accurately, which helps our citizens know they can trust us to provide a clear, qualified response in a short time."
"The platform has brought clarity to the conversation between user and citizen, and it's intuitive and easy to use."
“We didn’t want to overburden our highly skilled IT personnel and take them away from complex jobs to do simple automation. Instead, we expanded our IT capacity to all our employees.”
"We've saved approximately 2,000 hours across the group since introducing Power Platform."
"A core driver of Digitisation was to reduce our reliance on paper by 85% whilst improving data quality, staff and student outcomes, and achieving productivity and efficiency gains. A cornerstone our Digital Strategy is the delivery of robust, scalable, and resilient applications and infrastructure, with technology solutions that enable access to information at the right time, on the right device, in context, and in a secure way. Digitisation is a key enabler of this, as is the use of the Microsoft eco-system and Power Apps platform."