“Customers are coming back again and again to use our agent. It’s a good indicator that they like the experience and that they are getting exactly the information they need.”

“While we think we are being very digital, the projects are drowning in paperwork. So we’ve unlocked that door to the business and we’re starting to flush out what’s important.”

"The agility and the possibility of managing with a tool developed in the area makes management much easier – the gain is unbelievable. Everything is on the network and integrated, whether I want to design or change a report, I have autonomy for that – and that's just the beginning."

"In this project, Microsoft, as a software product provider, participated in the implementation process of the project from many aspects such as architecture design, security assessment, and best practices."

“Using Power Apps enables us to do fun things that matter. For example, we have developed an app for employees to order lunch from more affordable restaurants, which has been a big help. These kinds of apps would normally get ignored when it comes to IT department concerns.”

"With Microsoft solutions, our MY Care PSP system is more manageable. We’re saving both costs and time, and most of all, we’re delighting our staff, clients, and patients."

“Omnichannel for Customer Service works with WhatsApp, web chat, and voice channels to create a unique experience not only for the customer, but also for the agent, improving the quality of system use and customer service.”

“We’re now getting more of the right people to attend the right events and are able to drive more effective follow-ups. This had led to a better experience and more sales.”

“With Microsoft, we could digitize the organization and take ourselves forward by moving more things to the cloud and using automation. Microsoft is an industry leader, especially when you talk about security.”

"Microsoft has been a true, trusted partner in this journey. The team has been phenomenal and gained my trust as a partner and advisor. When you find a partner you can really trust, the sky is the limit."

"The low-code approach is what clinched it for us. It means we get quick results and can take care of lots of things ourselves in the sense of first-level support—no great programming knowledge required, just a good basic understanding of IT."

"Thanks to Power Apps and Power Platform, we have a seamless, digital ordering process that really speeds everything up. And because today’s orders appear in SAP the following day, customers receive their goods faster."

"The automation cuts the time it takes to raise an order on-site to the absolute minimum. We invest the extra time this gives us in further strengthening the relationship we have with the customer."

"Microsoft Power Apps allows us to create return on investment that exceeds any of our expectations going into this."

"One of the things I’m excited about with Microsoft Power Apps is that, by using a citizen development programme, we take the tooling for innovation out to the hands of the people who know the problems best."