"To stay ahead of the curve, we are taking a page out of the business-to-consumer (B2C) playbook and focusing on personalized B2B experiences instead of a one-size-fits-all approach. Customer Insights gives us the 360-degree customer view essential for driving personalized, consumer-like communications."
We felt we had an opportunity to deliver a more unified experience for customers that interact with our different business units. We implemented a Net Promoter Score (NPS) strategy a few years ago, where we focus on customer feedback through surveys. We received positive feedback, but we discovered a consistent theme that many customers didn’t like emailing different people with different questions or being transferred to different departments.”
"Microsoft is a one-stop shop for technology, with respect to sustainability, and I think our future together is really bright."
"Microsoft and its partners have been generous with architecture best practices, high-quality training, and their deep industry experience. Most importantly, Microsoft people are deeply engaged with helping us build great things. It has been an incredibly positive experience."
"Innovation and modernizing the shopping experience have always been critical to GetGo’s strategy. Our ongoing partnership with Cooler Screens to bring digital merchandising and media into our stores has improved our guests’ in-store experience and increased our same store sales."
"Having all information in one coherent platform helps us be more efficient and truly understand customer needs."
"The platform serves as a single source of truth, unifying processes and data across many countries."
"We have launched the platform in more than 60 countries. Each day, we see a higher level of adoption and we want to continue supporting our teams in their day-to-day work."
“We’re achieving our goals quite effectively with support from Microsoft and driving our business performance with data, making sure it’s visible, reliable, and, most importantly, actionable.”
“We spent a lot of time researching how to make our existing landscapes work for the needs of today, and in a lot of cases, it just wasn’t very feasible."
“especially for the children who might not know where they’re going to sleep for that night – it could be grandma’s house, it could be a friend’s, it could be a vehicle. But they still have connectivity everywhere they go. To me this is a social justice act. Connectivity isn’t just for the privileged; it’s for everyone. Everyone deserves to eat. We provide textbooks because everybody deserves to have information. And now, everybody having access to the Internet should also be seen as a right for every single child.”
"The Power BI dashboard that Bespoke has created for us allows us to work much more efficiently as a team. We no longer question the accuracy of the reporting, and don’t have to wait for reports to be submitted from our team of inspectors; we have scheduled refreshes of the data every one to two hours, so are comfortable in the knowledge we are viewing the very latest information. The consolidation of all the data points has saved us a day a week across the business – meaning we can concentrate our efforts on using the insights the data provides us with to focus on improvement areas."
"In organizations where thousands of people work with multiple solutions, it is essential to provide flexible, seamless and secure employee access, as well as online tools that facilitate collaboration."
“We're constantly exploring and trialing new features that we can then adopt and roll out, Digitalization is a never-ending story. By creating a digital workplace, we have reduced the complexity of our landscape and drastically improved user access, security, and visibility.”
"This project has helped us take a big leap towards a digital workplace. New digital implementations have increased information flow, accelerated productivity, enhanced communication between teams, and boosted collaboration. We were able to achieve all this thanks to AgreeYa's unwavering commitment and technology prowess."