“We can build on what we have months down the road and organically create a complete picture of who each customer is, which aids in segmentation tremendously.”
“It helps the clinicians because they know exactly what the patient is seeing. We don’t have to worry about install messages or redirections to corporate accounts. The patients have a really simplified experience and there aren’t any complications. Through user feedback we’ve seen how small decisions like this can have a big impact.”
"By automating processes in Business Central, we save 10 hours per month on invoicing, 8 hours on banking activities like vendor payment uploads, and 12 hours on processing vendor invoice approvals."
"Mobilization is key for us. When we need to onboard people or work from other territories, the mobilization has gone from weeks to minutes with Microsoft."
“When I look back to the days when we had email hosted at an ICT partner in South Africa, I see how difficult it was to maintain and add a new employee, and how easy it is now for our IT team. We normally worked on about a 10-day turnaround time for very small changes with a hosted solution. With Office 365, those things can be done on the fly.”
"Using PaaS storage and databases enables the company to scale up resources as needed. Our disaster response capabilities are also stronger."
"By moving to the cloud with Azure, we can instantly increase the number of bases connected to KOM-MICS. We are extremely satisfied with Microsoft’s precise support."
“Our nationwide digital satisfaction ranking in the AAA federation rose from number 14 in 2017 to number 1 in 2018. Members are happy, and it shows in how they engage with us online.”
"Our ability to develop personalized services and make our conversations personally relevant to the individual has grown dramatically, and we see that in the improvement of our already strong member retention numbers."
"They don’t have to write formulas or ask five people for the information they need.” The dashboard helps the team strategically prioritize and appropriately size marketing projects by member population size and interest.“
"We’ve gained about 2,400 hours of extra productivity from timesheet entry alone."
"We’re becoming more agile by using a hybrid version of agile and classical project management methodology. With Project Online, we’re not only changing how we measure progress, but also how people are working."
"Our team used to spend up to 40 minutes in the office trying to figure out information on just one child. With the app, that now takes 20 seconds."
"Before we had a management dashboard, which was updated manually every night. Now, with Power BI, we get standard reports. It’s very easy to obtain the management information out of our system and for me this is very important."
"Customers love the Seat Finder app. Sometimes there are a lot of people in the front of the train when the back of the train is half empty, so we combine rush hour crowd statistics with other data to identify how passengers are spread across the carriages."