"The customers we are talking to will have many sensors, so we need something that scales—IoT Hub, for instance.”
”Projects are constantly challenged by political, economic, social, and legal changes that require us to react quickly to keep project goals on track."
“We’re on track for a 14% total improvement in average call-handling-time and we are starting to see CSAT scores trending up in some of our contact centers.”
“When I look back to the days when we had email hosted at an ICT partner in South Africa, I see how difficult it was to maintain and add a new employee, and how easy it is now for our IT team. We normally worked on about a 10-day turnaround …
"Using PaaS storage and databases enables the company to scale up resources as needed. Our disaster response capabilities are also stronger."
"By moving to the cloud with Azure, we can instantly increase the number of bases connected to KOM-MICS. We are extremely satisfied with Microsoft’s precise support."
“Our nationwide digital satisfaction ranking in the AAA federation rose from number 14 in 2017 to number 1 in 2018. Members are happy, and it shows in how they engage with us online.”
"Our ability to develop personalized services and make our conversations personally relevant to the individual has grown dramatically, and we see that in the improvement of our already strong member retention numbers."
"They don’t have to write formulas or ask five people for the information they need.” The dashboard helps the team strategically prioritize and appropriately size marketing projects by member population size and interest.“
"We’ve gained about 2,400 hours of extra productivity from timesheet entry alone."
"We’re becoming more agile by using a hybrid version of agile and classical project management methodology. With Project Online, we’re not only changing how we measure progress, but also how people are working."
"Our team used to spend up to 40 minutes in the office trying to figure out information on just one child. With the app, that now takes 20 seconds."
"Before we had a management dashboard, which was updated manually every night. Now, with Power BI, we get standard reports. It’s very easy to obtain the management information out of our system and for me this is very important."
"Customers love the Seat Finder app. Sometimes there are a lot of people in the front of the train when the back of the train is half empty, so we combine rush hour crowd statistics with other data to identify how passengers are spread across the carriages."
"We’re focused on carefully building up the right ecosystem, taking advantage of the flexibility in Azure to ramp up the gravity in terms of data and data tools."
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