"When I know I’ve created something extremely beneficial, and I see it being used by people every day, I can’t help but feel good about it."
“At that time, we made a lot of intentional moves to improve our customers’ experiences, We wanted a sophisticated, dependable way to gather the voices of our customers and aggregate that data to help us understand where we were and how to improve service and loyalty going forward.”
“We’ve given them tools that are more powerful, quicker, and more compatible with everything they need to do their job.”
“We wanted our staff to think of AI as the first option, not the last resort.”
“With unemployment low in the Czech Republic, attracting top talent is a growing challenge—and modern tools like AI are becoming something employees expect."
“By moving to a single platform and collaborating with Microsoft, we aligned with their adoption framework. This simplified our tech stack and ensured our teams accessed tailored training resources. It accelerated onboarding, reduced complexity, and gave us confidence that our people had the skills to drive innovation and deliver business …
“We’re not looking for magic solutions. With Purview, we’re listening to the business and delivering value in steady, visible ways.”
“Now we have a standard way of defining and documenting critical metrics in Purview, which means we’re all speaking the same language.”
“When I onboard dashboards into Purview, it’s simple."
"While our data journey spanned many decades, it intensified about 10 years ago. We put in place an on-premises data warehouse to consolidate data from various sources. Over time, we found that this had limitations as our colleagues needed to perform more demanding analytics on large datasets.”
“Anytime we needed to do extensive analysis, not only did we have to deal with managing large datasets stored in individual devices, which presented a security concern, but often we had to request additional laptops beyond the devices we had on hand."
“When we started the project, we made a choice to involve users early, and level up our skills together, even though we were still building UDP."
“We used to run tests with paper and pen, gather feedback in person, and then spend three or four days consolidating everything."
“Automating our reconciliation and customer communication processes has been a game changer. What once took days of manual effort, gathering data, aligning balances, and following up, is now completed in just a few clicks. This has dramatically improved our responsiveness and strengthened client trust through accurate and timely engagement."
“With the ECL and aging report automations, we’ve turned what used to be complex, time-consuming tasks into fast, reliable outputs, reducing manual efforts and human errors."
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